THE ULTIMATE SEAL OF CONSUMER APPROVAL

100% voted by Consumers

BRAND CONSUMERS CAN TRUST


 

For the 19th year, Reader’s Digest has approached ordinary consumers to ask their opinions on what brands of products and services are important to them. With these years of research behind us, we are able to confidently dissect precisely what features a trusted brand must process in order to maintain relevance and purpose for Australian consumers.

A trusted brand enjoys international appeal, yet at the same time upholds a strong local connection. It has individual relevance for all its consumers, just about anywhere and in any culture.

Trust is an emotion that fuels our decision whether we are conscious of it or not. It is that intangible quality that signals reliability and integrity. Whether it is a product or service, trust is what reassures us that we are making the right choice. Cost, quality and desirability are all important factors for consumers. Yet it’s vital for a brand to stay true to its promises. While brands come in and out of vogue, those that capture our attention, maintain our confidence and win over our trust do so by holding fast to their core principles.

Methodology

How Our Trusted Brands Survey Was Conducted

  • Catalyst Research

    We commissioned one of the most recognised market research companies in Australia, Catalyst Research to survey a representative sample of 2,450 Australian adults on their most trusted brands in 70 categories of products and services across a broad range of industries.

  • Scoping

    Brands included in the list to be rated were generated by asking Australian consumers for their most trusted brands. This was an unprompted question to ensure the rating of top brands in each category, as selected by Australians without prejudice.

  • Consumers Voting

    Each respondent was required to complete an online questionnaire. Catalyst Research asked each participant to rate the brands they trust for each category.

  • Trusted Brand Rating

    Each category contains one Winning, and two Highly Commended brands. These brands scored higher in their respective categories than the other brands polled.

  • 2018 Results

    We are confident that the results of the survey are a true accurate measurement of Australian consumer sentiments in 2018.